3 comments on “ANZ Bank is a criminal organization.

  1. I blog quite often and I truly appreciate your
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  2. Some years ago, I shut down my dealings with this cretinous organisation. The “accidental” over charges, (funny, but I never got accidentally undercharged), the criminal hidden fees, the shitty phone and counter staff etc. etc.
    Anyway, years after removing myself from their clutches, or so I thought, I received a nasty letter demanding hundreds in unpaid account fees!
    Upon investigation, they had not shut down my accounts despite their assurances at the time that my business with them was finalised.
    After an initially polite attempt to rectify this which, as a result of their insistence that I was in the wrong, escalated into a noisy and public tirade wherein I accused the bank of fraud and a number of other well supported accusations of institutional criminality, they “found the problem” and scrapped the fees.

    Well my good friend Chris has just had the exact same experience.
    Exactly the same experience.
    Like it was out of a play book.
    Even down to the trained staff methodology of attempting to paint him as unreasonable and intimidating.
    The recording of the event reveals a meticulously polite Englishman, attempting to seek redress in a very deliberately calm and measured, even friendly mode of communication.
    That’s how they’re told to deal with “people like us”. Twist the conversation so that you are defending your “reasonableness” rather than discussing their abject criminality.
    They did everything they could to blow Chris off and get him out of the shop. They even told him that he would need to address the issue with the neighbouring branch in the next town. A branch which has been closed for the best part of the last year!
    Did this manager not know that their closest sister branch was no longer in existence? Is that even possible?
    This is a crystal clear window into the organisational culture of the ANZ;
    They assume their client base is composed of the most pathetic and vapid kind of slack jawed idiot and they try to fleece them at every opportunity.
    When the odd one stands up for their rights, just blow them off and hope they just go away.
    If they get even more uppity then just cancel the fraud and let them walk off thinking they’ve had a win.

    In Papua New Guinea there is a term for this strategy. It’s called “trai im tasol”. It means, if you see the opportunity to scam someone, and if the repercussions of getting busted are trivial, then there is nothing to loose from just having a go. You trai im tasol, you win some you loose some, if you try it on enough people and the are no penalties for failure, then you have nothing to loose except a bit of reputation. It’s a numbers game. When you don’t give a shit about reputation then you can clean up on all those poor shmucks who either don’t notice, don’t question, are too busy, too intimidated, too lazy or otherwise unresponsive to the criminal activities they victims to. The bank can’t loose.
    The fact that I’ve never experienced a banking error that was to my advantage is glaring evidence of my assertion. Random mistakes, by definition, should occur in such a way as to be evenly distributed on either side of the ledger. That fact that they almost always fall in the banks favour suggests that they are engineered into the system for the purpose of defrauding the customers. Trai im tasol. Think about it.

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